Healthcare & AI
AI assistant for a private medical center
A chat and voice assistant for patient booking, service answers, and handoff of prepared requests to administrators.
Context & Challenges
Administrators were spending hours on repetitive Telegram questions: pricing, treatment details, service areas, booking, and voice messages. Under load, responses slowed down and some leads were lost.
Implemented Solution
1
Chat and voice handling
The assistant understands text and voice messages, answers quickly from the service base, and explains service areas.
2
24/7 booking flow
The bot collects name, phone, address, and request details without leaving the conversation unfinished.
3
Prepared handoff
Administrators receive a ready-made patient card and step in only where a human is needed.
Engineering Stack
Core architecture and project technologies
n8nNode.jsOpenAIWhisperSupabaseTelegram API
Voice-message recognition and conversion into working text
Contextual AI dialogue over pricing and knowledge base
Lead panel and handoff to an administrator